Jewelry Return Policy
Jewelry is returnable unless it is on sale or on layaway. Sale and layaway items are not returnable. Returns are subject to the following conditions:
You must call or email us that you wish to return the piece within 48 hours of having received it. (We need to know that it's coming back so that we can have the opportunity to sell it to someone else!) The piece must be in perfect condition, as it was when it left our hands.
The piece must be sent back within one week of the date it is received, and be sent insured for the full value. The customer pays the return shipping and insurance. If your purchase is a gift, please let us know when placing your order, and we will extend you more lenient return terms.
If you return your purchase without notifying us first, or if you return it later than within one week, you will receive a store credit instead of a refund. If your purchase shipped free, the original shipping charges will be deducted from your refund (usually $4.00 to $7.00).
All layaway purchases and special orders are a final sale. Deposits cannot be refunded nor transferred to a different piece.
Our winter merchandise return address (November through May 15):
The Nautical Rooster
100 North Cove Road
Old Saybrook, CT 06475
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